Returns Policy

If you wish to return products to Forever Contemporary for any reason, please contact us in the first instance via email at info@forevercontemporary.com to make the appropriate arrangements.

If you return a product to us because:

  • You have cancelled the contract between us within the seven-day cooling-off period (see clause 1.4 in terms and consitions for further details), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us. Products returned for this reason should be in their original packaging, unused and in the same condition as when they were delivered.

  • The product does not match what you ordered, you should contact us within 10 days of receiving it to arrange collection and return. You will be responsible for the costs of returning the item to us. We will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. You will be given the option to have the products replaced with those ordered (if available) or to be refunded the price of the product in full plus any applicable delivery charges. Refunds and replacements will be issued upon receipt of the returned products

  • You consider that the product is defective, you should contact us within 10 days to arrange collection and return. You will be responsible for the cost of returning the item to us. We will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of the product in full, and any applicable delivery charges.

  • You consider the product has been damaged in transit, you should contact us by email within 48 hours to arrange collection and return. You will be responsible for the costs of returning the item to us. We will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of the product in full, and any applicable delivery charges.

If we receive no communication from you within the time scales set out above, you are deemed to have received the required products in full working order.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We strongly advise that customers arrange sufficient insurance for any products being returned. Forever Contemporary reserves the right to exercise discretion with respect to returns. Factors which may be taken into account in the exercise of this discretion can be found in our terms and conditions.